A Complimentary Webinar Discussion:

Retail Banking | European Edition

Resetting the Banking Model
Positioning for Growth with Technology Modernisation 

Wednesday, 14 April 2021 

12 pm Central European Time

Produced in Partnership with

About This Webinar

For financial services, the long-term internal and external effects of the pandemic will likely take years to determine. With the uncertainty that 2020 brought, there is the inclination to focus only on the problems banks face almost at the exclusion of possible long-term opportunities or areas in which banks have led in the pandemic.


👉🏼 Will banks be able to use the pandemic to re-build trust in how they support their customers through a downturn?

👉🏼 Are we seeing the benefits of a universal banking model with a more diversified set of businesses playing out?

👉🏼 Will banks be able to use the crisis to deliver digital services, at a greater pace?

👉🏼 Is the necessity brought about by the crisis likely to bring about innovation in the sector that ultimately enables some institutions to emerge stronger? 

We sit down with senior banking leaders from across Europe to address these critical questions. At the center of the discussion will be a retail banking study that shows that scaling digital transformation, improving customer engagement, and cost management, have emerged as the top 3 priorities for banks focused on agility driven by cloud adoption. Although digitising at speed and scale is the only way for banks to survive, revive and thrive, this market research reveals that banks still have a long way to go on the implementation front.

Webinar Panel
Birte Quitt

Head of Group Retail Strategy

Radu Topliceanu

Deputy CEO,

Head of Retail Banking

James Buckley

VP of Partner Business

Gavin Kelly

Chief Executive Officer, Retail Ireland

Thomas Egner

Secretary General

Zilvinas Bareisis

Head of Retail Banking


During this 60 minute webinar the Expert Panel will discuss and share their perspectives on:

Re-building Trust: How Banks can support their Customers through a Downturn

The Benefits of a Universal Banking Model with a diversified set of businesses 

Using the crisis to Deliver Digital Services faster

Emerging Innovation enabling  Bank Model resilience and longevity

Man with Digital Tablet

Finacle Digital Engagement Suite

The Finacle Digital Engagement Suite is an advanced omnichannel banking solution that helps banks – onboard, sell, service, and engage – retail, small business, and corporate customers. The suite offers a broad range of traditional, modern and emerging channel experiences to every type of user – end customer, bank staff, external partner, and trusted third party. The solution suite’s customer-led engagement architecture taps into multiple customer data pools to create extremely personalized and human-centric experiences, and recommend effective contextual actions.

At the Cash Register

Infosys Finacle & EFMA  

Innovation in Retail Banking Report 2020

Efma and Infosys Finacle are delighted to launch the latest report - Innovation in Retail Banking Report 2020. In its 12th year, the joint report highlights the top trends that are transforming the way banks operate and how they are adapting to better engage with their customers.


More than 750 banks globally took part in the research survey, from which the report was compiled and authored by Jim Marous, publisher of the Digital Banking Report and co-publisher of The Financial Brand.


Finacle is the industry-leading digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary of Infosys. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve frictionless customer experiences, larger ecosystem play, insights-driven interactions and ubiquitous automation. Today, banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts.


Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and blockchain requirements of financial institutions to drive business excellence. An assessment of the top 1250 banks in the world reveals that institutions powered by the Finacle Core Banking Solution, on average, enjoy 7.2% points lower costs-to-income ratio than others. To know more, visit www.finacle.com