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April 22, 2021 7:00AM EST | 12:00PM GMT | 4:30PM IST | 7:00PM SGT

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CONSCIOUS. CREATIVE. CONNECTED.

As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities, and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence, and even more connected to differentiate and serve customers, to enhance delight.

 
Expert Panel of Speakers

SunTec Confluence 2021 will host industry thought leaders, technology evangelists, visionaries, C-Suite executives, and leading analysts. Meet some of our key speakers.

 
GORDON LITTLE

GORDON LITTLE

Chief Executive Officer FNB COMMERICIAL BANKING

SIEW CHOO SOH

SIEW CHOO SOH

MD and Head of Consumer Banking & Big Data Analytics Technology DBS BANK

DEBASHIS KAR

DEBASHIS KAR

Director of Pricing and Billing HSBC

JO JAGADISH

JO JAGADISH

Head of Corporate Products, Services & Innovation TD BANK

LIKHIT WAGLE

LIKHIT WAGLE

General Manager, Global Banking Industry IBM

JAMES FOWLE

JAMES FOWLE

Executive General Manager COMMONWEALTH BANK OF AUSTRALIA

STEVEN REITER

STEVEN REITER

Lead – Business Consulting Practice for Financial Services EY

PUNEET KAPOOR

PUNEET KAPOOR

President – Products, Alternate Channels and Customer Experience Delivery KOTAK MAHINDRA BANK LIMITED

GAYATHRI PARTHASARATHY

GAYATHRI PARTHASARATHY

Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services IBM

SONEEL RAJ

SONEEL RAJ

Global Head of Banking, Strategy and Solutions COGNIZANT

ENRICO CAMERINELLI

ENRICO CAMERINELLI

Senior Analyst AITE GROUP

Tony Zerucha

Tony Zerucha

Managing Editor BANKLESS TIMES

NANDA KUMAR

NANDA KUMAR

Founder & CEO SUNTEC BUSINESS SOLUTIONS

MARK STEVENSON

MARK STEVENSON

Advisor, Author and Futurist

Meet our Panel Chairs
AMIT DUA

AMIT DUA

President and Global Head – Client Facing Groups SUNTEC BUSINESS SOLUTIONS

SATISH CHANDRAN

SATISH CHANDRAN

President and Global Head – Demand Fulfillment Group SUNTEC BUSINESS SOLUTIONS

MADHUR JAIN

MADHUR JAIN

VP & Global Head – Solution Consulting SUNTEC BUSINESS SOLUTIONS

Why Attend?

Marketing Executive

Interact

200+ invited key decision makers and C-level executives from 50+ Tier 1 financial services, telecom and travel organizations and analyst firms

Marketing Executive

Insights

5+ live sessions with speakers from across the industry and globe sharing insights and the latest trends

Marketing Executive

Collaborate

Schedule unlimited in-person meetings through our exclusive app

Marketing Executive

Engage

Get access to 100s of global decision makers and engage with them during and post their session

 
Attendee Snapshot
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OVER

200+ ATTENDEES

Industry

Leadership

SunTec Ecosystem

Financial Services

Telecoms

Travel

Key Decision Makers

Senior Managers

Department Heads

Other

 
Image by Rafael De Nadai
Confluence Overview

Keynote Session

Gain thought-provoking insights on how organizations can navigate the changing business landscape and accelerate digital transformation to be more connected to their customers.

Panel Discussions

Join digital roundtable discussions with the industry’s brightest minds on topics such as hyper-personalization, ecosystem monetization and digital transformation.

Customer Stories

Re-imagine possibilities and hear some transformation success stories.

Landscape

Get your questions addressed LIVE or access the sessions on-demand, as well as receive supporting resources to help you along your journey.

Networking

Surpass geographic boundaries and virtually exchange business cards with key industry contacts.

 
Sessions Snapshot
The new goal post for Digital Transformation – Customer Experience Transformation

The pandemic has fast-tracked digital transformation journeys with digital being the most sought-after engagement channel. Personalization will be key to retaining existing and acquiring new customers in 2021 and beyond. The goal post of transformation initiatives has moved from mere technology modernization to customer experience transformation.

Hyper-personalization - the rule for thriving in the changing world

New age competition has led to customers expecting a highly personalized omni-channel experience. Discover strategic imperatives for hyper-personalization that will enable organizations to stand differentiated and multiply their revenue.

Ecosystem for innovation and value creation - to compete or collaborate?

Platformification and becoming curators of experience will remain a critical dimension for forward-thinking traditional banks to gain a long-term competitive advantage. Learn more about the value exchange model and how to stay relevant to the customer’s lifecycle events.

 
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Don't Forget to Save Your Spot
 
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We are the world’s #1 relationship-based pricing and billing company. Our award-winning products and solutions enable organizations like yours to adopt a customer first strategy, exponentially increase revenue and customer base, and deliver exceptional customer experience.

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