HOSTED BY
April 22, 2021 7:00AM EST | 12:00PM GMT | 4:30PM IST | 7:00PM SGT
CONSCIOUS. CREATIVE. CONNECTED.
As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities, and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence, and even more connected to differentiate and serve customers, to enhance delight.
Expert Panel of Speakers
SunTec Confluence 2021 will host industry thought leaders, technology evangelists, visionaries, C-Suite executives, and leading analysts. Meet some of our key speakers.
 GORDON LITTLEChief Executive Officer FNB COMMERICIAL BANKING |  SIEW CHOO SOHMD and Head of Consumer Banking & Big Data Analytics Technology DBS BANK |  DEBASHIS KARDirector of Pricing and Billing HSBC |
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 JO JAGADISHHead of Corporate Products, Services & Innovation TD BANK |  LIKHIT WAGLEGeneral Manager, Global Banking Industry IBM |  JAMES FOWLEExecutive General Manager COMMONWEALTH BANK OF AUSTRALIA |
 STEVEN REITERLead – Business Consulting Practice for Financial Services EY |  PUNEET KAPOORPresident – Products, Alternate Channels and Customer Experience Delivery KOTAK MAHINDRA BANK LIMITED |  GAYATHRI PARTHASARATHYVice President & Senior Partner, Asia Pacific Banking Leader, IBM Services IBM |
 SONEEL RAJGlobal Head of Banking, Strategy and Solutions COGNIZANT |  ENRICO CAMERINELLISenior Analyst AITE GROUP |  Tony ZeruchaManaging Editor BANKLESS TIMES |
 NANDA KUMARFounder & CEO SUNTEC BUSINESS SOLUTIONS |  MARK STEVENSONAdvisor, Author and Futurist |
Meet our Panel Chairs
 AMIT DUAPresident and Global Head – Client Facing Groups SUNTEC BUSINESS SOLUTIONS |  SATISH CHANDRANPresident and Global Head – Demand Fulfillment Group SUNTEC BUSINESS SOLUTIONS |  MADHUR JAINVP & Global Head – Solution Consulting SUNTEC BUSINESS SOLUTIONS |
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Why Attend?
Marketing Executive
Interact
200+ invited key decision makers and C-level executives from 50+ Tier 1 financial services, telecom and travel organizations and analyst firms
Marketing Executive
Insights
5+ live sessions with speakers from across the industry and globe sharing insights and the latest trends
Marketing Executive
Collaborate
Schedule unlimited in-person meetings through our exclusive app
Marketing Executive
Engage
Get access to 100s of global decision makers and engage with them during and post their session
Attendee Snapshot
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OVER
200+ ATTENDEES
Industry
Leadership
SunTec Ecosystem
Financial Services
Telecoms
Travel
Key Decision Makers
Senior Managers
Department Heads
Other
Confluence Overview
Keynote Session
Gain thought-provoking insights on how organizations can navigate the changing business landscape and accelerate digital transformation to be more connected to their customers.
Panel Discussions
Join digital roundtable discussions with the industry’s brightest minds on topics such as hyper-personalization, ecosystem monetization and digital transformation.
Customer Stories
Re-imagine possibilities and hear some transformation success stories.
Landscape
Get your questions addressed LIVE or access the sessions on-demand, as well as receive supporting resources to help you along your journey.
Networking
Surpass geographic boundaries and virtually exchange business cards with key industry contacts.
Sessions Snapshot
The new goal post for Digital Transformation – Customer Experience Transformation
The pandemic has fast-tracked digital transformation journeys with digital being the most sought-after engagement channel. Personalization will be key to retaining existing and acquiring new customers in 2021 and beyond. The goal post of transformation initiatives has moved from mere technology modernization to customer experience transformation.
Hyper-personalization - the rule for thriving in the changing world
New age competition has led to customers expecting a highly personalized omni-channel experience. Discover strategic imperatives for hyper-personalization that will enable organizations to stand differentiated and multiply their revenue.
Ecosystem for innovation and value creation - to compete or collaborate?
Platformification and becoming curators of experience will remain a critical dimension for forward-thinking traditional banks to gain a long-term competitive advantage. Learn more about the value exchange model and how to stay relevant to the customer’s lifecycle events.
Don't Forget to Save Your Spot
We are the world’s #1 relationship-based pricing and billing company. Our award-winning products and solutions enable organizations like yours to adopt a customer first strategy, exponentially increase revenue and customer base, and deliver exceptional customer experience.
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