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Webinar Discussion

The CX Challenge:
How banks and fintechs are leveraging technology to compete

Wednesday, 26 June, 2024   |   12 pm UK


As payments, technology and e-commerce disruptors compete against banks with embedded finance solutions, banks must harness emerging technologies to create their own digital ecosystems and remain at the center of the banking universe.

New research from Economist Impact supported by Temenos finds that European banks are fighting back against competition from platform players, neobanks and payment providers.

In Europe, scrappy fintech firms and neobanks took the lead in using new technologies to provide better customer experiences, reach underserved markets and offer a greener alternative to traditional banking services. Now Europe’s traditional banks are fighting back.

  • Research from Economist Impact finds that European banks are more likely than other regions to expect neobanks to be their biggest competitors in the next five years – 35% in Europe compared to 25% globally.

  • European banks are emulating the way that new entrants have used technology to reach new and existing customers and support them in managing their personal finances.

  • Over one in five see moving to public cloud as a strategic priority to ensure that their operations are agile and secure.

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Economist Impact conducted a study, commissioned by Temenos, to understand emerging trends in the banking industry. This report presents insights from a global survey of 300 executives in retail, commercial and private banking spanning Europe (25%), North America (23%), Asia Pacific (18%), Middle East and Africa (17%), and Latin America (17%).


Respondents perform various job functions spanning IT, customer service, finance, marketing and sales, strategy and business development, and general management, among others. Half of the respondents are C-suite executives. This is the seventh year that Economist Impact has conducted this survey interviews with industry practitioners to gain further insights.


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David McLaren

Commercial Director




Register for this webinar to hear about the latest banking trends around technology, strategy, competition and customer demands.

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This Webinar is in Partnership with

Temenos is the world’s leading open platform for composable banking, creating opportunities for over 1.2 billion people around the world every day. We serve two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+ countries by helping them build new banking services and state-of-the-art customer experiences. The Temenos open platform helps our top-performing clients achieve return on equity three times the industry average and cost-to-income ratios half the industry average. The Temenos Banking Cloud accelerates SaaS and AI adoption giving banks instant access to Sandbox, Banking Services and Marketplace. For the first time banks can now self-provision the most complete banking services at the click of a button.​

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