Virtual Executive Roundtable

Better Banking

Positioning for Growth with Banking Technology Modernisation

Date

8 June, 2021

Time

11 AM BST

In Partnership with

As banks respond to the pressures of regulatory and customer-driven market changes, along now with the COVID pandemic, shifting legacy code to modern digital core technologies has accelerated.

The need for banks to change to support their customers is so crucial now because the pace of change is much faster than at any other period of time - not just from a technology perspective, but also from a regulatory point of view and also in the ways in which customers are interacting with those institutions. The focus on the digital customer experience means banks need to move with speed and flexibility to provide the right digital banking services.

Key Discussion Points

Rajashekara V. Maiya, Vice President and Global Head of Business Consulting at Infosys Finacle at Infosys Finacle will be discussing the need of change, along with insights from the global 'Innovation in Retail Banking' study just completed by industry influencer Jim Marous, sponsored by Infosys Finacle and Efma.

The study revealed significant opportunities for digital maturity. Only 7 percent of respondent banks have deployed digital transformation initiatives at scale with commensurate benefits. As such scaling digital transformation, improving customer engagement, and cost management, have emerged as the top three priorities going forward, for banks, with a focus on agility driven by cloud adoption. The study highlights that the only way to balance these priorities is to scale digital transformation, across customer engagement, cost management, business model innovation, and people empowerment. While digitizing at speed and scale is the only way for banks to survive, revive, and eventually thrive, the study reveals that banks have a long way to go on the implementation front.

In this roundtable, we will leverage our deep experience of working with leading banks such as Santander UK, Marcus by Goldman Sachs, Discover Financial Services, and many more globally.