How banks can manage the complexity of managing customer risk and affordability amidst the cost-of-living crisis?

For financial institutions this means being able to to join the dots across disparate data sources, systems, and lines of business, building contextual profiles, creating insights and using analytics to take appropriate and precise decisions or actions based on events.

The discussion will focus on how improving enterprise intelligence is a top priority for many banking executives but an IT siloed approach makes this a real challenge to achieve. You will hear how predicting, analyzing, and optimizing customer interactions in real-time can enable your organization to make better customer decisions.

Whilst Covid impacts are still being felt, the focus has moved to the cost-of-living crisis and now inflationary pressures impact individuals in different ways depending on circumstances. The session will explore how now more than ever, there's an urgent need to understand the impact on customers' disposable incomes and how financial resilience is being tested across multiple lines of business.

This is where a platform-first customer-led view is essential and how digital transformation success and operational efficiency can be achieved with minimal impact across the organisation.