Value Creation in a Turbulent World

The Opening Fireside at Confluence 2021

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As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities, and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence, and even more connected to differentiate and serve customers, to enhance delight.

In this opening Fireside Chat from Suntec Confluence 2021, Tony Zerucha, Managing Editor of Bankless Times talks to Founder & CEO at SunTec Business Solutions, Nanda Kumar about the importance of being more connected to customers.

Fireside Panelists

Nanda Kumar

Founder & CEO | SUNTEC BUSINESS SOLUTIONS

Bio: A technology evangelist with over 30 years in the industry, Nanda Kumar (NK) has shaped the wave of customer-centric software platforms and solutions for pricing and billing, particularly in transaction-intensive verticals.

He pioneered the concept of relationship-based pricing – an idea industry analysts and thought leaders now acknowledge as the key to balanced pricing dynamics. NK has made SunTec one of the global leaders in revenue management and business assurance space in the financial and telecom industries. Under the guidance of NK, SunTec has forayed into areas such as offer management, loyalty and relationship based pricing.

Tony Zerucha

Managing Editor | BANKLESS TIMES

Bio: Tony Zerucha is the managing editor of Bankless Times, a publication covering alternative finance for the past decade. The winner of LendIt’s Journalist of the Year in 2018 for his contributions to alternative finance, Tony has spoken at conferences across the United States and in Hong Kong.

This Fireside Chat is created in Partnership with

We are the world’s #1 relationship-based pricing and billing company. Our award-winning products and solutions enable organizations like yours to adopt a customer first strategy, exponentially increase revenue and customer base, and deliver exceptional customer experience.

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