Tuesday, December 7, 2021
12 PM EST | 9 AM PST

Banking in 2022 and Beyond

What does the future hold for Customer Experience

In partnership with

Why attend

Savvy customers are no longer staying with their financial institutions in the hopes that they'll eventually offer the products and services they want. In fact, many have accounts at multiple institutions to meet their varying needs.

With end-users leading the way in so many industries, what will the future hold for the financial space?

The key take-aways

Reflect on how customers navigate saving, spending, and investing in today's landscape

Point out the latest trends in this industry and beyond - from Buy Now, Pay Later to ultra personalized products

Place their bets on what the customer experience will look like in the future

And many more...

The webinar panel

Click to view full speaker details

Bipin Sahni, Chief Strategy Officer | PERSISTENT SYSTEMS

Bipin Sahni is the Chief Strategy Officer at Persistent Systems leading the Growth & Solutions group. He is responsible for setting the strategy and building out the solution portfolios for the BFSI, Healthcare & Life Sciences and Industrial verticals along with the Data, Salesforce, Security and Core IT modernization service lines. In addition, he leads the global partnerships and the R&D groups. Bipin brings 25yrs of experience leading transformation, innovation and technology initiatives across the banking and financial services industry.

Clark Khayat, EVP and Chief Strategy Officer | KEYCORP

Clark Khayat is Executive Vice President and Chief Strategy Officer for KeyCorp. In this role he is responsible for corporate strategy, mergers and acquisitions, and strategic investments. Clark is highly engaged in Key’s strategic client centricity efforts, working closely with business leaders to enhance Key’s relationship-based strategy, while ensuring alignment with enterprise-wide prioritization, investments and success measures and supporting efforts to make it easier to bank with – and to work at – Key.

Mr. Khayat’s unique skill set spans business, law, consulting and investment banking. Previously, Clark was Co-Founder and Managing Director of Occom Ridge Partners, LLC, a consulting and advisory firm focused on counseling businesses on strategic, operating, and transitional opportunities. Clark’s hands-on operating experience is from a previous role at Key as Group Head of Commercial Payments. In that capacity, he applied his consulting and advisory experience directly into day-to-day management decisions of running a business while redesigning and implementing a new strategic direction for the business. Prior to his role in Commercial Payments, Clark led Corporate Strategy at Key.

Gagan Kanjlia, Chief Product Officer | SILICON VALLEY BANK

Gagan Kanjlia is SVB’s Chief Product Officer. Based in San Francisco, he oversees all Commercial Banking solutions including Liquidity, Credit, Trade Finance, Card Services, Merchant Solutions, Cross-border Payments and Cash Management. Gagan spearheads external and internal facing digital channel experiences, CRM, core banking and provides solutions for our global markets and private banking business.

As a seasoned Financial Services Product and Marketing executive, Gagan has dedicated his career to re-imagining financial servicing value propositions. Prior to joining SVB in December 2018, Gagan was the Head of Product at OnDeck. In this role, he led a team that reimagined the financing experience for small businesses by offering a complete credit-solution package and building lending-as-a-service solution. Gagan also spent several years with Capital One, where he co-founded Capital One Garage, a corporate internal incubator for the bank. Earlier in his career at Capital One, Gagan oversaw product efforts in the Auto Finance, Home Loans and the Direct Bank divisions; he also helped build Capital One’s digital product practice. Gagan holds a Bachelor’s Degree in Computer Engineering from the Delhi Institute of Technology, a Master’s degree in Computer Science from the University of Iowa and an MBA in Finance from the Fuqua School of Business at Duke University.

An avid philanthropist, Gagan spent five years heading up the Washington, D.C., chapter of Asha for Education, an organization that helps fund early childhood education for underprivileged communities in India. He resides in the Bay Area with his wife and two children.

Johanna Pugh, Managing Director, North America | MAMBU

Johanna is the Managing Director, North America, at Mambu. With over 20 years' experience in the financial services technology industry, Johanna has extensive experience in product management, software development, implementation services, compliance, and business process re-engineering.

At Mambu, Johanna will grow and strengthen Mambu's U.S. and Canadian presence and operations with a focus on strategic investments in partnerships along with building out first-class local commercial and operational teams in the North American market.

As an industry veteran of the fintech space, Johanna is a passionate speaker on a broad range of topics including regulatory and compliance in financial services, digital transformation managed services, design authority, testing services, and banking innovations such as PaaS, AI and Blockchain; she is a thought leader in streamlining business practices, best practice software implementations and strategic engagement alignment.

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This webinar is in partnership with

Mambu is the SaaS banking platform that is changing financial services. This rapidly growing company was launched in 2011 and is enabling customers to build modern banking and lending offerings fast, securely and simply. Through its composable approach, the platform gives customers the ability to design and service nearly any financial product while rapidly integrating to the best-of-service ecosystem of complementary solutions around the world. Mambu has a global network of over 500 employees that supports 180 customers in over 65 countries. It counts N26, OakNorth, ABN AMRO and Orange amongst its extensive list of customers.

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