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Wednesday, 10 July, 2024
10:00 am EDT | 3:00 pm BST

Driving Operational Excellence to Meet Customer Demands in an Era of Instant Payments

In partnership with

Why attend

The rapid adoption of instant payments has revolutionised transactions globally, offering unprecedented convenience and speed. However, this innovation has introduced new challenges, with 2% to 5% of international payment messages resulting in a staggering two million failed transactions daily. These exceptions are costly and have a detrimental effect on customer satisfaction and the reputation of institutions.

This expert webinar will delve into the complexities and impacts of payment failures across the payments corridor. Our Industry panel will provide insights into the current landscape, exploring the innovations and best practices that financial institutions need to address these challenges effectively.

Following the webinar there will be a link to download the research paper: 'Driving Operational Excellence to Meet Customer Demands in an Era of Instant Payments'.

The key take-aways

The impact of new standards and regulatory requirements, and the need to comply with the specific timings of instant payment systems

The most common causes of payment failures

How analytics are being used to enhance the exception-handling process

How automation and AI technologies are driving new operational efficiencies


The webinar panel

Click to view full speaker details

This webinar is in partnership with


SmartStream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than 1,500 customers. This includes more than 70 of the world’s top 100 banks alongside the world’s leading asset managers, custodians and broker dealers.

At the heart of this success is the ability to react to client, market and regulatory changes through innovative solutions. That is why, even in challenging market conditions, the company continues to invest more than 20% of revenue back into research and development.

The combination of SmartStream’s post-trade processing solutions, together with its unique Data Management Services, creates a real-time and pre-emptive approach to reducing trade failures while also accelerating and automating trade processes.

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