Thursday, 10 November 2022
12:00 PM SGT

Optimising Customer Centric Lending Strategy

In partnership with

Why attend

With key uncertainties surrounding the global economy, banks need to accelerate the digitalization of their lending processes to meet corporate clients' new expectations for more data insights, quicker decisions and achieve their ESG-related goals.

Modernized lenders are expected to connect, integrate and streamline the entire loan process from originations, book-running and servicing while enhance customer communication, reduce errors and promote the adoption of sustainable strategies. The future of finance is Open with Sustainability and Customer Centricity at its core. Lending must be flexible with end-to-end automated process that can scale to accommodate growth and be agile to adapt changes in business requirements.

Join us at this webinar as we discuss the different approaches on creating the digital lending symphony through open integration, collaboration, and partnerships for long term excellence while transiting to the net-zero economy.

The key take-aways

The problem with end-to-end lending and why different players and processes, talking in a non-linear fashion cause the lending process to be too noisy for innovation.

Re-imagine the use of data to provide greater insights and drive greater customer experience as part of the bank's digital lending journey.

Address the challenges of coping with evolving compliance standards to support sustainability-linked lending services.

Models for collaboration which allow banks and their ecosystem partners, to future proof their technology and stay ahead of the regulatory curve when building frictionless lending platforms.

The webinar panel

Click to view full speaker details

Juliando Menachem, EVP – Loan & Trade Operations | BANK DANAMON INDONESIA

Juliando currently serves as the EVP- Loan & Trade Operations at Bank Danamon in Indonesia where he uses his extensive experience to look after Operations, Operational Risk and Credit area ensuring the processes are developed and maintained. His previous experience included roles with UOB, BNP Paribas, Standard Chartered, Citi among others spanning over 20 years.

Ha Lam Dau, Head of Unsecured Lending | TECHCOMBANK

Specialize in Digital Transformation for Financial Products. Focus on Business and Product development for digital channels. Build end-to-end digital experiences for consumer financial product. Setting up inovative lending product from System Architecture, changing core (specialize for unsecured lending product), RLOS, Decision flow management, Front end and Back end. Pilot, optimize and scale up business on multiple digital channels (own channels and partnership channels). Expert in revenue sharing/ colending business model, setting up 8 componant of business model for colending.

Daniel Zammit, SVP Lending, Technology & Operations - Lending | UNITED OVERSEAS BANK

Daniel Zammit heads up the Wholesale technology portfolio for Loans and Credit at UOB based in Singapore. Having worked in Banking for the last 15 years he believes that listening to customer needs and harnessing the insight of data and technology will lead to the next step in banking and personalised customer financing.

Having worked in Commercial Banking, Financial Markets and Banking Technology his ability to understand the customer, product and how to use technology has helped him deliver a number of key achievements which include an unsecured online digital journey capable of approving and disbursing a loan within 2 hours. Additionally, designing a new credit application journey that created an equivalent of 300+ new FTE through a combination of system thinking, process & technology transformation.

Away form work Daniel enjoys time with his wife and daughter, exploring Singapore and spending time outside especially at the waterpark!

Stephen Ong, Co- Founder | HUBX

Stephen is a co-founder at HUBX and held senior trading roles in Fixed Income and Treasury for 15 years. Specialising in fixed income and financing across multiple asset classes, Stephen has been an active member of the Fintech scene for the past 7 years and leads the strategy, client and investor relations. He also works closely with the product and technical development teams at HUBX.

Chandra Mohan MJ, Lead Solution Consultant,Fusion Lending Solutions APAC | FINASTRA

Chandra Mohan MJ is an Lead Solution Consultant in Finastra for its Fusion Lending Solutions APAC. With over 16 years’ experience in the Banking & Financial Services industry, he specializes in Commercial Lending, Loan Syndications, LIBOR Transition & MDB - Project Finance.

Download the Webinar

This webinar is in partnership with

Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities. Supported by the broadest and deepest portfolio of financial services software, Finastra delivers this vitally important technology to financial institutions of all sizes across the globe, including 90 of the world’s top 100 banks. Our open architecture approach brings together a number of partners and innovators. Together we are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers. Learn more at finastra.com.

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