Tuesday, 04 February, 2025
12 PM Lagos | 1 PM South Africa

Reimagining claims: How design-driven innovation is shaping the future of insurance

In partnership with

Why attend

Join our expert panel as we explore how claim automation is reshaping the motor insurance industry by addressing the challenges of efficiency, transparency, and customer satisfaction. In today’s fast-paced environment, where customer expectations are higher than ever, the ability to process claims seamlessly and promptly is a game-changer. This session will delve into practical strategies for leveraging automation to reduce turnaround times and streamline operations while fostering trust and loyalty among policyholders.

Our discussion will highlight best practices for creating an end-to-end digital claims process that benefits all stakeholders—insurers, garages, and surveyors alike. From automating workflows to integrating real-time notifications and optimizing damage assessments, we’ll examine how technology like OCR, AI, and rule-based systems can simplify claim resolution and improve collaboration. Attendees will gain actionable insights on building a unified claims ecosystem that enhances transparency and delivers faster outcomes.

We’ll also tackle critical industry challenges such as compliance and fraud detection, sharing insights into how insurers can ensure adherence to regional regulations while safeguarding against fraudulent activities. With a focus on practical implementation and real-world examples, our panel will provide strategies for optimizing resources, improving decision-making, and driving operational excellence. This session is designed to equip attendees with the tools and knowledge needed to navigate the evolving landscape of motor insurance claims with confidence.

The key take-aways

Boost Efficiency: Learn how claim automation reduces turnaround times and operational costs.

Enhance Collaboration: Discover strategies for integrating stakeholders into a unified claims process.

Combat Fraud: Understand how AI can detect fraudulent activities and ensure compliance.

Improve Customer Trust: Explore best practices for delivering seamless, transparent claim experiences.

The webinar panel

Click to view full speaker details

Adebayo Daniel Tubosun, Head Motor Adjustment | AXA MANSRAD

A reliable and hardworking professional with a practical hands-on approach, who always perseveres to achieve the best results. Able to collect and analyse information and quickly grasp what needs to be done. Excellent communication and problem solving skills and a proven ability to manage and complete projects to the highest standard.

Jafar Elamah, Head of Digitisation & Projects | CORNERSTONE INSURANCE PLC

Shoaib Nathie, Group Head of IT and Chief Information Officer | CIB

I am an MBA-qualified Group Head of IT and Chief Information Officer with significant experience across a range of senior IT roles. My expertise includes helping businesses to maximise value from IT investments, enter new markets and lead organisational transformation through technology.

My key strengths include creating and implementing digital transformation strategies aligned to business requirements and leveraging technology and process optimisation to drive operational productivity and efficiencies. Alongside my skills as an individual contributor, I build, lead / matrix manage and develop high-performing Business / IT teams to execute value adding technology initiatives that drive profitability and organisational success.

I also effectively utilise soft power as a stakeholder manager engaging with critical actors up to C-suite level, building relationships and fruitfully managing partnerships, networks, and alliances.

I have many successes including implementing an IT / digital strategy, saving R2M+ in the last year, reducing headcount and improving business value; delivering a virtually 24x7 uptime business while saving millions of Rand in previously lost revenue and productivity; and renegotiating a licence agreement and changing to a concurrent user licence model, saving the company US$1M + annually in licencing fees alone.

As can be seen, I am an experienced and skilled senior leader who effectively utilises my many attributes to provide exceptional service to employers and clients, consistently delivering results while adding value directly or through leading high-performing teams.

Clifford Mack, Head of Strategic Projects | NEDBANK INSURANCE

I am an accomplished Executive with over 20 years professional working experience. I have a strong track record of in delivery & strategy execution spanning across Consulting, Finance, Project Management and Business Leadership.

I am in my 8th year as the Head of Strategic Projects for Nedbank Insurance, the largest division of the Nedbank Wealth cluster. In this role I have been entrusted to lead the transformation of Nedbank Insurance across multiple fronts – such as launching new products (non-life & life) to meet Nedbank Client’s needs, supporting the digital strategy on key products, enhancing client experiences, and lastly creating a centre of excellence to spearhead new ways of work through Agile. Of everything accomplished whilst at Nedbank Insurance my proudest achievement is leading the birth of MyCover, a Personal Lines business and being entrusted to be the accountable executive working across multiple teams within the existing management structure. This effectively moved Nedbank Insurance from relying on partnerships to having an in-house solution. Another highlight was being entrusted to manage the Client Solutions team for a period of 15 months, managing the actuarial resources in driving product design, pricing, product performance & rationalization.

Before joining Nedbank Insurance, I was Executive Assistant to the Wealth Cluster Group Managing Executive. During this time Nedbank invested heavily in me to be able to connect across multiple disciplines, functions, and Executives across the bank. This allowed me to learn ‘fast’ & contribute to supporting the Group Exec’s office on various key strategic and operational matters.

Prior to my Nedbank experience, I was Head of Finance for a stockbroking business with 8 subsidiaries across the African continent, managing the department across multiple jurisdictions, currencies and regulators. During this time my two highlights were freeing up time for the CEO & Ops heads to focus on Africa expansion and implementing early-stage automation of finance processes moving us from always being last to the first division in reporting (under 2 year tenure).

Academically, I complimented my CA(SA) with an MBA from Warwick Business School (UK). My highlight contribution to the short-term Insurance industry was having risen to Vice President of the Insurance Institute of Gauteng (IIG).

Taher Alkhateeb, Chief Technology Officer - Insurance Products | AZENTIO

Taher Alkhateeb is the Chief Technology Officer - Insurance Products at Azentio, where he oversees the development of innovative technology solutions within the digital insurance space. With over 18 years of experience in software architecture, programming, and product innovation, Taher has successfully led numerous high-impact projects that are transforming the insurance industry.

Before joining Azentio, Taher founded Pythys Software and launched key products like iMotor and Pysurance, which were acquired by Azentio in 2024. His deep expertise in driving product innovation is complemented by his active involvement with the Apache Software Foundation and his status as an Associate of the Chartered Insurance Institute (ACII).

Taher’s career is defined by a passion for leveraging cutting-edge technology to enhance operational efficiency and revolutionize the insurance landscape. His leadership and vision continue to set new standards for digital transformation within the industry.

Harkaran Singh, Senior Vice President | AZENTIO

With nearly two decades of experience in sales leadership within the Banking, Financial Services, and Insurance (BFSI) software industry, Harkaran has consistently delivered impressive growth, profitability, and customer value across the Middle East and Africa (MEA). Renowned for his results-oriented approach, Harkaran has developed a reputation for transforming sales teams into high-performing units that consistently exceed expectations.

A hallmark of Harkaran’s leadership style is his ability to inspire, develop, and empower sales professionals. Under his guidance, teams have achieved remarkable success, earning multiple Sales Achiever Awards. These accolades reflect his commitment to fostering an environment where excellence thrives, and strong, lasting customer relationships are built.

Beyond team development, Harkaran has played a pivotal role in shaping and executing market strategies that drive significant revenue growth. His expertise in partner enablement has led to the successful onboarding of numerous partners across the MEA region, expanding market reach and strengthening the organization’s competitive position.

Harkaran’s influence extends beyond internal leadership. His extensive network of CXO-level relationships is a testament to the trust he has built through years of delivering customer-centric solutions that solve complex business challenges. This network has been instrumental in positioning organizations as leaders in regional markets.

A strategic thinker and customer-first innovator, Harkaran has continuously driven organizations toward market leadership by focusing on long-term growth and operational excellence.

Margishi Desai, Vice President – Product | AZENTIO

With over 20 years of experience in Product Management within the insurance sector, Margishi currently serves as Senior Vice President of Product Management at Azentio Fz LLC in Dubai. Specializing in insurance core systems, digital solutions, CRM platforms, business intelligence, telematics, OCR, DMS, and AI-driven digital transformation, Margishi has a proven track record of delivering impactful innovations across diverse regions, including Asia, Africa, the Middle East, USA, and APAC.

Margishi’s expertise extends beyond product management to encompass a broad range of cross-functional leadership areas, including pre-sales, product development, techno-functional business advisory, delivery assurance, and customer satisfaction. This diverse skill set ensures that customer needs are met with high-quality, customer-driven solutions that drive tangible business outcomes.

Known for strong analytical and problem-solving skills, as well as effective communication and leadership, Margishi is adept at navigating complex challenges and delivering results that elevate organizational performance and customer value.

Join the Discussioin

This webinar is in partnership with

Azentio also provides mission-critical software products across Asia Pacific, Middle East, Africa and India to banks, financial services providers, and insurers. The company’s other flagship platforms include Azentio ONEBanking, Azentio ONECapitalMarkets, Azentio ONEInsurance. The flexibility that comes from its software platforms allows a host of applications to work with a single source of data and equips clients with workflow, analytics, document management and flexible integration mechanisms. Azentio Software Private Limited is wholly owned by funds advised by Apax.

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