Wednesday, 14 April 2021
12 pm Central European Time

Resetting the Banking Model

Positioning for Growth with Technology Modernisation

In partnership with

Why attend

For financial services, the long-term internal and external effects of the pandemic will likely take years to determine. With the uncertainty that 2020 brought, there is the inclination to focus only on the problems banks face almost at the exclusion of possible long-term opportunities or areas in which banks have led in the pandemic.

👉🏼 Will banks be able to use the pandemic to re-build trust in how they support their customers through a downturn?
👉🏼 Are we seeing the benefits of a universal banking model with a more diversified set of businesses playing out?
👉🏼 Will banks be able to use the crisis to deliver digital services, at a greater pace?
👉🏼 Is the necessity brought about by the crisis likely to bring about innovation in the sector that ultimately enables some institutions to emerge stronger?

We sit down with senior banking leaders from across Europe to address these critical questions. At the center of the discussion will be a retail banking study that shows that scaling digital transformation, improving customer engagement, and cost management, have emerged as the top 3 priorities for banks focused on agility driven by cloud adoption. Although digitising at speed and scale is the only way for banks to survive, revive and thrive, this market research reveals that banks still have a long way to go on the implementation front.

The key take-aways

Re-building Trust: How Banks can support their Customers through a Downturn

The Benefits of a Universal Banking Model with a diversified set of businesses

Using the crisis to Deliver Digital Services faster

Emerging Innovation enabling Bank Model resilience and longevity

The webinar panel

Click to view full speaker details

Birte Quitt, Head of Group Retail Strategy | ERSTE BANK

Birte Quitt is the Head of “Group Retail Strategy” at Erste Group Bank. She is responsible for the development of the retail strategy for the entire group, ensuring our position as one of the most successful banking groups in Central and Eastern Europe.

The development and redesign of our retail banking business model for our 7 countries focusses on the development of a new value proposition and optichannel strategy, new business formats, the development and implementation of new branch & advisory concepts and the management of group wide projects on strategic priorities such as the groupwide payment strategy, the redesign of a groupwide leasing business and groupwide alignment on product portfolios and processes.

Quitt has over 25 years of experience in developing and implementing Retail Banking strategies and projects as well as managing Retail Banking business lines in different countries. Before the current position, the graduate in business administration was responsible for the Retail Banking division at the Erste Bank Österreich; previous positions include the management of the sales- and segmentmanagement at Commerzbank and product management at Dresdner Bank.”

Gavin Kelly, Chief Executive Officer, Retail Ireland | BANK OF IRELAND

Gavin Kelly was appointed Chief Executive Office, Retail Ireland, in March 2018. In this role, Gavin oversees the provision of banking products and related financial services to personal, business and wealth management customers including deposits, mortgages, consumer and business lending, credit cards, current accounts, money transmission services, commercial finance, asset finance, general insurance, and the New Ireland Assurance Company.

Since January 2019, he is President of the Banking and Payments Federation, Ireland (BPFI). Gavin joined Bank of Ireland in 2007 and has held a number of senior management positions. These include Group Chief Information Officer, Director – Distribution Channels for Retail Ireland, Head of Consumer Banking, and Head of Cards and Current Accounts. Before joining the Group, Gavin held a number of senior product and marketing roles in Permanent TSB, having previously worked in branch banking and marketing at AIB.

Gavin holds a Commerce Degree and a MBS from University College Dublin. He is also a Certified Bank Director and a Fellow of the Institute of Banking. He is currently a director on the board of New Ireland Assurance Company.

Radu Topliceanu, Deputy CEO, Head of Retail Banking | BRD - GROUPE SOCIETE GENERALE

Radu Topliceanu is a Retail Banking leader with extensive knowledge of strategy, segments and products management, digital transformation and digital and physical channels management.

Currently he is Deputy CEO and Head or Retail Banking in Romania's 3rd largest bank, leading the transformation into a to customer first, omnichannel bank, using technology to empower human interactions and to answer evolving customers' expectations.

Throughout his career he worked in Executive Management positions in regional and global banking groups, across various emerging and advanced markets in Europe and Asia. Prior to current role Radu worked in Standard Chartered Bank in Singapore and in Sberbank Europe in Vienna.

Earlier in his career Radu spearheaded Raiffeisen Bank Romania transformation from product led into customer centric organization and pioneered digitalization in Romanian market, building award winning call center, internet and mobile banking solutions and leading client adoption of digital.

Thomas Egner, Secretary General | EURO BANKING ASSOCIATION (EBA)

Thomas Egner is Secretary General of the Euro Banking Association (EBA). He has been holding this position since 1st May 2016.

Thomas Egner has been engaged in transaction banking for over 20 years, most recently at Commerzbank, where he was responsible for defining and developing clearing and settlement strategies, mainly in the sector of mass payments. He was a member of the bank’s SEPA Program Management Team and closely involved in the implementation of the Payment Services Directive (PSD) within Commerzbank.

Representing his institution in the European Payments Council and the German banking community in SWIFT and ISO committees, Thomas Egner has helped to shape the European payments landscape over the last 15 years. Thomas also served as a Board member of EBA CLEARING from 2004 to 2015 and contributed to different national payment committees in Germany.

James Buckley, VP of Partner Business | INFOSYS FINACLE

James Buckley is vice president, solutions sales at Infosys Finacle. He joined the company in January 2016, bringing with him over 25 years' experience in banking solutions, operations and IT. He leads the solutions group globally, managing large accounts and new opportunities. He is also an active member of the strategic advisory board at BIAN as part of his Finacle role. His career has involved various senior management positions covering the delivery, programme and enablement of international banking operations and IT, most recently as strategic global account director at FIS and financial services solutions director for Tata Consultancy Services.

Download the Webinar

This webinar is in partnership with

INFOSYS FINACLE

Finacle is the industry-leading digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary of Infosys. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve frictionless customer experiences, larger ecosystem play, insights-driven interactions and ubiquitous automation. Today, banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts.

Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and blockchain requirements of financial institutions to drive business excellence. An assessment of the top 1250 banks in the world reveals that institutions powered by the Finacle Core Banking Solution, on average, enjoy 7.2% points lower costs-to-income ratio than others. To know more, visit www.finacle.com

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