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Webinar Discussion

Planning your bank’s operational excellence journey

Tuesday 2 April 2024   |   1 pm CET


Join us on the webinar to explore the best ways for your bank to pursue true operational excellence.

In recent years, operational excellence has moved from a banking priority to a banking necessity. Unfortunately, few banks are positioned to succeed in this area, and often through no fault of their own. From hidden back-office costs to front-office inefficiencies, many banks are creating broken customer journeys — and missing out on opportunities for revenue at the same time.

Source: McKinsey, “Banking operations for a customer-centric world,” June 2019.

But in our webinar at 1pm CET on April 2, 2024, you’ll explore the best way to pursue true operational excellence alongside a few of the industry’s top minds. Register now to join Backbase Founder/CEO Jouk Pleiter, Microsoft EMEA Banking Leader Lilia Christofi and the experts from McKinsey & Company.


Together, they’ll show you how to achieve several critical KPIs, including:

  • Lower cost to income ratio — Start creating a net income structure with low sensitivity to interest rates and risk costs

  • More customers per FTE — Boost the efficiency of your front-office teams and allow them to handle more customers

  • Higher Net Promoter Score (NPS) — Lower cost of acquisition by making potential customers more open to your brand

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what to expect
unique format


Lower cost to income ratio

More customers per FTE

Higher Net Promoter Score (NPS)


Jouk Pleiter.png

Jouk Pleiter

CEO and Founder


Lilia Christofi.png

Lilia Christofi

EMEA Banking Leader


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Dr. Sebastian Schöbl

Associate Partner




Register to the webinar discussion and hear from our panel of industry experts as they share tips towards your bank's operational excellence

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This Webinar is in Partnership with

We are the pioneers of engagement banking. Our industry-leading platform helps banks and other financial institutions get closer to their customers like never before.

For 20 years, we've been empowering banks and credit unions to drive the future of banking.

With our innovative Engagement Banking Platform (EBP), we make sure financial institutions deliver seamless and personalized experiences to today's customers.

We're proud of our journey so far, but always focused on what's next. Alongside our clients, we're pushing boundaries, setting trends, and unleashing the full potential of digital banking.

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