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WHY ATTEND?
Join us on the webinar to explore the best ways for your bank to pursue true operational excellence.
In recent years, operational excellence has moved from a banking priority to a banking necessity. Unfortunately, few banks are positioned to succeed in this area, and often through no fault of their own. From hidden back-office costs to front-office inefficiencies, many banks are creating broken customer journeys — and missing out on opportunities for revenue at the same time.
Source: McKinsey, “Banking operations for a customer-centric world,” June 2019.
But in our webinar at 1pm CET on April 2, 2024, you’ll explore the best way to pursue true operational excellence alongside a few of the industry’s top minds. Register now to join Backbase Founder/CEO Jouk Pleiter, Microsoft EMEA Banking Leader Lilia Christofi and the experts from McKinsey & Company.
Together, they’ll show you how to achieve several critical KPIs, including:
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Lower cost to income ratio — Start creating a net income structure with low sensitivity to interest rates and risk costs
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More customers per FTE — Boost the efficiency of your front-office teams and allow them to handle more customers
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Higher Net Promoter Score (NPS) — Lower cost of acquisition by making potential customers more open to your brand
KEY TAKE-AWAYS
Lower cost to income ratio
More customers per FTE
Higher Net Promoter Score (NPS)
THE WEBINAR PANEL
This Webinar is in Partnership with
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