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AI adoption across financial services is entering a more demanding phase. The conversation is moving beyond experimentation and isolated proofs of concept towards where AI can genuinely operate within customer journeys, decision-making and complex banking processes at scale.
For banks and financial institutions in Thailand, the opportunity is significant but so are the practical challenges. Legacy processes, fragmented data, governance requirements, integration complexity and the need to maintain customer trust can make the journey from a successful pilot to production considerably harder than expected. As organisations begin exploring autonomous and agentic approaches, questions around control, accountability and enterprise readiness become even more important.
The Thailand Banking Innovation Showcase: AI Use Cases in Production brings together senior leaders from banking, financial services and fintech for a closed-door morning of peer discussion, practical use cases and interactive sessions focused on what happens when AI moves into the real operating environment.
The conversation will explore how financial institutions are progressing from rule-based decisioning towards AI-assisted and increasingly autonomous models, where AI is already creating meaningful impact across customer experience and operations and what organisations are learning as they move from experimentation to enterprise deployment.
Rather than focusing on AI in theory, the forum will examine practical applications across personalisation, conversational AI, intelligent document processing, lending and credit decisioning. It will also address the organisational and operational foundations required to move these capabilities safely into production.
The morning is designed to give participants an opportunity to compare experiences with peers, challenge assumptions and leave with a clearer view of where AI can deliver meaningful value today and what needs to change internally to support the next generation of AI-enabled banking.
EVENT SNAPSHOT - KEY INSIGHTS
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From Rules to AI to Autonomous Decisioning
How financial institutions are evolving traditional rule-based processes and where AI and autonomous agents could change the way decisions and workflows are managed.
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Getting AI into Production
Why promising AI initiatives can struggle to move beyond pilots and how institutions are addressing data readiness, integration, governance, operating models and organisational adoption.
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Enterprise Readiness for Agentic AI
What changes when AI begins to act rather than simply recommend, including questions around human oversight, accountability, controls, architecture and trust.
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AI and the Customer Journey
How institutions are approaching personalisation and conversational AI while balancing relevance, consistency, privacy and customer expectations.
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Removing Friction from Banking Operations
Where intelligent document processing and automation can reduce manual intervention, fragmented workflows and operational bottlenecks.
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Rethinking Lending and Credit Decisioning
How AI and agentic approaches could support faster and more intelligent lending journeys while maintaining appropriate governance and human judgement.
FORUM PARTNERS
Platinum Partner
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 240 fully featured services from 34 geographic regions worldwide. Since 2006, millions of customers — including the world's largest banks, insurers, and payments companies — have trusted AWS to power their most security-sensitive and mission-critical workloads.
In financial services, AWS enables institutions to modernize fraud detection, strengthen anti-money laundering (AML) and counter-financing of terrorism (CFT) programs, and accelerate regulatory compliance — leveraging advanced machine learning, real-time graph analytics, and generative AI capabilities purpose-built for the industry. AWS works alongside a global network of specialist partners to deliver end-to-end financial crime prevention solutions.
In August 2024, AWS launched the Asia Pacific (Malaysia) Region, backed by a planned investment of MYR 29.2 billion (USD 6.2 billion) through 2038 — the largest commitment by any international cloud provider in the country. The local region enables Malaysian organizations to meet data residency and sovereignty requirements while accessing world-class cloud infrastructure with the highest standards of security, privacy, and compliance.
Preferred Partner
Iron Mountain (NYSE: IRM) is a global leader in information management, trusted by over 225,000 organizations worldwide—including 95% of the Fortune 1000. Evolving from a 70+ year legacy in physical records management, Iron Mountain delivers digital-first solutions that bridge the gap between physical archives and modern cloud architectures. Through Iron Mountain Insight DXP, our Intelligent Document Processing (IDP) platform, we help Tier-1 financial institutions turn unstructured legacy data debt into clean, queryable streams, unblocking Straight-Through Processing (STP) and accelerating downstream AI and GenAI adoption in the cloud.
Preferred Partner
Kore.ai delivers business outcomes across AI Agents in customer experience and employee workflows tested against the most intense, long-running cases. Continuous optimization, driven by Autoloop with the {Artemis} platform, keeps every outcome improving instead of decaying. Prebuilt applications, Proof Concierge and our FDE team get you there in weeks.
Preferred Partner
GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. Partnering closely with our clients, we push boundaries to unlock their full potential. With deep industry expertise, cutting-edge technology, and a strong partner ecosystem, GFT delivers responsible AI-centric solutions that combine engineering excellence, high-performance delivery and cost efficiency. Our team of 12,000+ technology experts operate in 20+ countries worldwide offering career opportunities at the forefront of software innovation.
Preferred Partner
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
EVENT AGENDA
8:30 AM
Registration & Breakfast Networking
9:00 AM
Keynote Session: The Agentic AI Era in Financial Services
9:30 AM
Customer Panel: Moving from rule based decisioning to AI and to Autonomous Agents
10:00 AM
Interactive Roundtable: Roadblocks & Enterprise Readiness on Agentic AI
10:30 AM
Short Networking Break & Breakout Transition
Parallel Breakout Showcases
11:00 AM
Customer Experience Breakout
Partner A: Content/marketing personalization
11:30 AM
Customer Experience Breakout
Partner B: Conversational AI/Chatbot
11:00 AM
Process Automation/IDP
Partner C: Intelligent Document Processing (IDP)
11:30 AM
Process Automation/IDP
Partner D: Agentic Lending and Credit Decisioning
12:00 PM
Closing Remarks & Key Takeaways
12:30 PM
Executive Networking Lunch
OUR UNIQUE FORMAT
FIVE-STAR LUNCH
WHAT BETTER NETWORKING OPPORTUNITY THAN A FIVE-STAR LUNCH, SERVED WITH A BOTTOMLESS SUPPLY OF DELICIOUS BEVERAGES. DELEGATES CAN EXPECT EXCEPTIONAL SERVICE AND ATTENTION.
PANEL DISCUSSIONS
OBSERVE AND PARTICIPATE IN HIGHLY FOCUSED & ENGAGING PANEL DISCUSSIONS WITH YOUR PEERS WHO ARE HAND-PICKED INDUSTRY EXPERTS. HEAR FIRST HAND FROM SENIOR INDUSTRY PRACTITIONERS ABOUT THE CHALLENGES THAT THEY'RE FACING, PREPARING FOR UPCOMING REGULATIONS & BEST PRACTICES THAT ARE MARKET SPECIFIC
THE SOLUTION PRESENTATION
GET A FRONT ROW SEAT TO AWARD WINNING SOLUTIONS THAT ARE TRANSFORMING DEPARTMENTS AND THE OPPORTUNITY TO ASK KEY QUESTIONS DIRECTLY TO PRODUCT SPECIALISTS AND PRACTITIONERS WHO ARE ACTUALLY USING THE SOLUTION.
DELEGATES WILL HAVE THE OPPORTUNITY TO NETWORK AND CONNECT WITH EXECUTIVE PEERS
NETWORKING & BUSINESS CARD EXCHANGE
JOIN THAILAND BANKING INNOVATION SHOWCASE
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