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Corporate Banking, Digital Banking

Better Banking

In Partnership with



JULY 2021

About the Whitepaper

The pandemic has forced many industries to innovate, and banking is no exception. While technologies were already evolving before the virus struck, digital adoption undeniably accelerated due to the changes that occurred since the pandemic first broke out.

To assess the banking industry in the post-pandemic world, we held a roundtable discussion to talk about the results of Jim Marous’ “Innovation in Retail Banking” study. It covered more than 500 organisations to analyse the effects of COVID-19 on the digital transformation of banks. Key topics that were discussed included:

Trends in the banking industry
- Key findings on innovation in banking
- Succeeding in digital transformation
- Redefining customer experience post-pandemic

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About our Partner

Finacle is the industry-leading digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary of Infosys. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve frictionless customer experiences, larger ecosystem play, insights-driven interactions and ubiquitous automation. Today, banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts.

Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and blockchain requirements of financial institutions to drive business excellence. An assessment of the top 1250 banks in the world reveals that institutions powered by the Finacle Core Banking Solution, on average, enjoy 7.2% points lower costs-to-income ratio than others. To know more, visit

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