About the Whitepaper
In an attempt to capture a larger wallet-share from their customers, banks are looking at ways to be more customer-centric. Channel transformation initiatives have helped harmonize the experience, but with a siloed back-office architecture these efforts have fallen short of expectations. Pampered by seamless experiences elsewhere, customers continue to expect and demand true customer-centricity from their banking partners.
Our panelists of industry experts have gathered to provide valuable insight into:
- What true customer-centricity entails.
- How banks can make the leap from being product-centric to customer-centric
- What this means for different customer classes of customers- Retail, SME, Corporate
About our Partner
Banks can reinvent, build from scratch, or pivot to respond to changes in the industry by customizing the most critical components of their banking ecosystem. Oracle’s cloud-enabled platform provides the flexibility to safely and profitably scale and innovate to continuously reimagine banking.